Privacy Policy

1. Introduction

This Privacy Policy describes how Lenah Valley Software Pte Ltd ("Company", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use our websites, mobile applications, and related services (collectively, the "Services").

This Privacy Policy applies to all applications and software products operated by us that link to or reference this Policy.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree, please do not use our Services.

2. Personal Information We Collect

We collect personal information you voluntarily provide and information automatically collected when you use our Services.

A. Information You Provide

Depending on the app or service you use, we may collect:

Account Information

• Name
• Email address
• Phone number
• Username and password
• Location

Profile or Content Information

• Work experience
• Education history
• Skills
• Professional summaries
• Certifications
• Languages
• Achievements
• Job descriptions you provide
• Custom instructions or prompts
• Any content you upload or enter into the app

Communications

• Support requests
• Feedback
• Survey responses

You are responsible for ensuring that the information you provide is accurate and lawful to share.

B. Automatically Collected Information

When you use our Services, we may automatically collect:

• IP address
• Device information (model, operating system, identifiers)
• Browser type and version
• Usage data (pages visited, features used, time spent)
• Log data and diagnostics
• Crash reports

This information helps us maintain security, performance, and functionality.

3. How We Use Your Information

We use personal information to:

• Create and manage user accounts
• Provide and operate our Services
• Generate AI-powered outputs requested by you
• Improve product performance and features
• Provide customer support
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell your personal information.

4. Artificial Intelligence Processing

Some of our applications use artificial intelligence ("AI") technologies to generate content or perform automated analysis.

AI Service Providers

To provide AI-powered features, we share certain user-provided information with third-party AI service providers. These providers may include:

• Anthropic, PBC (Claude)
• OpenAI, L.L.C.
• Other contracted AI processing providers as required

When you use AI-powered features, we may transmit:

• Account information (such as name and email, where necessary)
• Profile and content data you input
• Uploaded documents
• Prompts and instructions
• Contextual data required to generate results

This information is shared securely and solely for the purpose of generating the output you request.

AI service providers act as data processors/service providers on our behalf and are contractually restricted from using your personal information for unrelated purposes.

We do not sell personal information to AI providers.

Sensitive Information Warning

You should not include sensitive personal information (such as government ID numbers, financial account details, health information, or special category data) when using AI features unless explicitly required and clearly indicated within the app.

5. Legal Bases for Processing (GDPR/UK GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal information under the following legal bases:

• Performance of a contract
• Your consent
• Compliance with legal obligations
• Legitimate business interests

You may withdraw consent at any time.

6. When We Share Your Information

We may share personal information with:

Service Providers

Including:

• Cloud hosting providers
• Database providers
• Analytics providers
• Payment processors
• AI processing providers

These providers process information on our behalf under contractual safeguards.

Business Transfers

In connection with mergers, acquisitions, or asset sales.

Legal Requirements

Where required by law, court order, or government authority.

We do not sell or rent personal information.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including Singapore, the United States, Australia, or other jurisdictions where our service providers operate.

Where required by law, we implement appropriate safeguards such as:

• Contractual data protection clauses
• Standard Contractual Clauses (SCCs)
• Equivalent legal mechanisms

8. Data Retention

We retain personal information only as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When no longer required, information is deleted or anonymized.

9. Data Security

We implement reasonable technical and organizational safeguards including:

• Encryption in transit
• Secure cloud infrastructure
• Access controls
• Authentication mechanisms

However, no system can be guaranteed 100% secure.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

If we learn that we have collected personal information from a minor without appropriate consent, we will delete it.

11. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with a regulatory authority

To exercise your rights, contact us at: support@lenahvalley.com

We will respond in accordance with applicable laws.

12. Australia & New Zealand

We comply with the Australian Privacy Act 1988 and New Zealand Privacy Act 2020.

You may request access or correction of your personal information at any time.

Complaints may be made to:

• Office of the Australian Information Commissioner (OAIC)
• Office of the New Zealand Privacy Commissioner

13. United States Privacy Rights

Residents of certain US states (including California, Colorado, Texas, Virginia, and others) may have rights to:

• Access personal information
• Request deletion
• Correct inaccuracies
• Opt out of targeted advertising
• Limit use of sensitive personal information

We do not sell personal information.

To exercise rights, contact us via email.

14. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be indicated by a revised "Last Updated" date.

Material changes may be communicated through in-app notice or email.

16. Contact Us

Lenah Valley Software Pte Ltd
Email: support@lenahvalley.com